Senior IT Project Manager

Richmond, VA
Full Time

The IT Project Manager/Business Analyst will be responsible for engaging with internal clients to advise and shape solutions to meet their needs by properly defining the stakeholder’s objectives and mapping requirements appropriately. The IT Project Manager/Business Analyst is responsible for reviewing processes from end to end to identify and address operational, and technological issues and risk exposure, and identify opportunities to improve efficiency. This role will work with company associates, consultants, and contractors comprising all disciplines required to deliver end-to-end IT business solutions to meet and/or exceed customer expectations.

The IT Project Manager/Business Analyst will also incorporate experience, skills, and creativity to assess situations, and plan and execute solutions meeting time, scope, budget, and quality requirements. This role will be key to developing processes, procedures, standards, and documenting capabilities needed to address business challenges. The ideal candidate has a good understanding of enterprise systems, business analysis, project management, and business processes.


Job Duties:

  • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
  • Managing project work and resources to enable successful and timely completion of the project including performing gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors.
  • Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
  • Planning for, monitoring, and managing change through formal change management processes and stakeholder/customer relationship management including reporting on variances to the approved project baseline and managing the approval or mitigation of these as appropriate.
  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
  • Define project requirements by identifying project milestones, phases, and elements; forming a project team; establishing a project budget. 
  • Closing the project and formalizing acceptance of the project results ensuring that the benefits realization have been achieved or a formal plan is in place to manage these.
  • Communicating with project teams, management, customers, and stakeholders including implementing and working through defined governance processes.
  • Coaching and mentoring both customers, vendors, and project team members in delivery fundamentals and the benefits of successful requirements gathering and delivery.
  • Manage external contracts and suppliers related to a given initiative.
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. 
  • Proactively identify risks and issues on projects - leading team to develop risk management and issue management plans.
  • Demonstrate strong analytical and problem-solving skills in leading the project team in issue resolution.
  • Make recommendations on operational objectives by studying business functions; gathering information; evaluating output requirements and formats. 
  • Ensure high levels of service delivery, systems availability, security controls, and recoverability. Drive cost saving through innovation and critical thinking. 
  • Deliverables will include project charters, project management plans, review documents, design reviews, change and release management documents. 


  • At least 5-7 years of Business Analysis experience for IT projects in complex, cross-organizational corporate structures.
  • Project management certification is preferred but not required (ITIL, PMI/CAPM, PMP, or PRINCE2).
  • Business Analysis certification is preferred but not required (ECBA, CCBA, CBAP, CBATL
  • Strong interpersonal skills and communications skills.  Ability to communicate effectively to both technical and business personnel at all levels of an organization.
  • Experience in multiple technical disciplines in business analysis, and project management functions. 
  • Strong knowledge of trend analysis and automation to develop efficiencies and reporting.
  • Time management skills and ability to meet deadlines.
  • Experience managing third-party vendors.
  • Ability to work independently and as part of a team.
  • Familiar with managing content on Microsoft SharePoint.
  • Ability to be flexible in overall commitment to speed-to-market while aligning effective project delivery.

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date